Mention légale
Owner of the website.
Corporate name: HOTEL AYA, S.A.
Tax code: A07020118
Address: CARRETERA ARENAL, Nº 60 07600 PALMA DE MALLORCA, BALEARES
Email address: reservas@hotelaya.com
Telephone: 971260450
Registered with the companies registry of the ISLAS BALEARES in Volume 1592, Folio 225, Page 10787, Section 8
Activity: Hotel
Terms and conditions of use:
In order to browse this website as a visitor or to register with and access the services offered by HOTEL AYA, S. A., the following terms and conditions of service and use must be accepted:
a) The user accepts these general terms and conditions of use and service of the WWW.HOTELAYA.COM website.
Any user who does not accept these terms and conditions will be unable to use the services and contents of the website WWW.HOTELAYA.COM.
b) These terms and conditions of use regulate the access and use of the website WWW.HOTELAYA.COM. Use of this website confers the status of user from the moment of access and once browsing has begun. By accessing any of the website’s content, the user expressly accepts these general terms and conditions. The user accepts the particular conditions applicable to the different services provide by the organisation on the website accessed.
c) The website WWW.HOTELAYA.COM provides users with access to and use of diverse information and services.
d) The user must be of legal age to use the services of the WWW.HOTELAYA.COM website. Minors under the age of 18 may only use the services of the WWW.HOTELAYA.COM website under the supervision of a parent or legal guardian.
e) The user undertakes to make appropriate use of the content and services of the WWW.HOTELAYA.COM website. This use must be carried out in accordance with the law, good conduct, public order and the provisions of these general terms and conditions.
f) In general, the provision of the website’s services and access to the information that it contains does not require prior subscription or registration by the user. However, HOTEL AYA, S.A. makes the use of some of the services offered on the website conditional upon the prior completion of the corresponding registration or personal data collection form by the user. The aforementioned registration must be carried out in the manner expressly indicated in the service itself or in the specific conditions by which it is regulated, where applicable.
g) The user accepts the obligation not to carry out any action that may damage, render unusable, prevent access to or damage the contents and services, and/or prevent normal use, of the website WWW.HOTELAYA.COM by other users. In particular, and by way of example but not limitation, the user agrees:
Not to carry out any action that may affect, destroy, alter, render unusable or damage personal data, programmes or electronic documents found on the website.
Not to introduce, store or disseminate any computer program, data, virus or code that may damage the website, any of the services or any of the equipment, systems or networks of the organisation, of any other user and/or of any of the organisation’s suppliers.
The organisation reserves the right to modify these terms and conditions unilaterally, at any time and without prior notice. In these cases the information will be published and notice given as soon as is possible. The right is also reserved to modify the presentation and configuration of the website unilaterally, at any time and without prior notice.
This Legal Notice refers exclusively to the website, and does not apply to any links or third party websites accessible through it. The organisation is not responsible for the content of any websites linked to, or for any link included on a website accessed from the organisation’s website.
All the contents of the website are the exclusive property of the organisation, including but not limited to the graphic design, source code, logos, texts, graphics, illustrations, photographs and any other elements that appear on the website. Likewise, the trade names, trademarks or distinctive signs of any kind contained on the website are protected by intellectual and industrial property law. The organisation has the exclusive right to make use of the aforementioned intellectual property in any form and, in particular, the rights of reproduction, distribution and public communication. The user is prohibited from any non-consensual use, in whole or in part, of any of the contents of the website that make up the intellectual or industrial property rights of the organisation over the website and/or its contents.
The organisation reserves the right to take any type of legal action against any user who carries out any action that involves the reproduction, distribution, commercialisation, transformation and, in general, any other use, by any means, of all or part of the contents of the website, and which constitutes a breach of the website’s intellectual and/or industrial property rights.
For the purposes of these general terms and conditions, and for any communication that may be necessary between the organisation and the user, the latter should use the email address reservas@hotelaya.com. Communications from the organisation to the user will be made in accordance with the personal data provided by the user when registering on the website WWW.HOTELAYA.COM. For all communications relating to the use of the website and/or the contracting of the services offered therein, the user expressly accepts the use of email as a valid procedure for sending any such communications.
The relationships established between the owner of the website and the user will be governed by current Spanish legislation, and the competent Courts and Tribunals will be responsible for resolving any possible disputes that may arise. If the user is considered to be a consumer, the competent Courts and Tribunals will be those provided for in the provisions of current legislation governing consumer protection.
Conditions of Reservation
GENERAL CONTRACT CONDITIONS.
The purpose of these General Terms and Conditions is to regulate the contractual relationship between HOTEL AYA, S.A. (hereinafter "the company/entity") and you (hereinafter "the customer/user"), relating to the purchase of hotel and/or tourist accommodation services through the website WWW.HOTELAYA.COM(hereinafter "the website"), a domain owned by HOTEL AYA, S.A., a legally incorporated company, with registered office at CARRETERA ARENAL, Nº 60 07600 PALMA DE MALLORCA, BALEARES, with Tax Identification Number A07020118 registered in the Companies Register of ISLAS BALEARES in Volume 1592, Folio 225, Sheet 10787, Section 8.
I.- PRE-CONTRACTING INFORMATION
If you are under 18 years of age, you may not purchase and/or book any of the hotel and/or tourist accommodation services on the WWW.HOTELAYA.COM website. To purchase any hotel and/or tourist accommodation services on the website, you must be 18 or over.
We recommend that you read these general terms and conditions prior to making a purchase, as their acceptance is a prior and essential step in the purchasing process. Prior to the start of the purchasing procedure, the company/entity makes these general terms and conditions available to you so that you may save and reproduce them.
We inform you that an electronic archive of these general terms and conditions of business will be produced and accessible to you at all times. All information provided during the purchasing process will be stored by the company and prior to procurement and during the purchasing process, you will be able to access, file and print these general terms and conditions for consultation purposes.
We inform you beforehand of the procedures that you must follow to accept these general terms and conditions. The procedures for engaging the hotel and/or tourist accommodation services offered are those described in these general terms and conditions, as well as the specific ones indicated on the website while browsing, so that you as the client/user declare that you know and accept these procedures as necessary for acquiring and/or engaging the hotel and/or tourist accommodation services offered on the website.
Our hotel and/or tourist accommodation services may be booked in the language of your choice of those available on the website. However, the language in which these general contract conditions are formalised is Spanish.
During the purchasing procedure, the company/entity provides you with the appropriate technical means to identify and correct errors. Any modification or correction of the data provided by you while browsing must be carried out in accordance with the indications provided on the website. This website displays windows for confirmation of the data provided, which may not allow you to continue with the purchase or contract if the data entered are not in the correct format. Before making a payment, you will be able to view the hotel and/or tourist accommodation services selected on the website and the details of your order so that, if necessary, you may change these details. If you detect an error after completing the payment process, you should contact customer service at: 971260450 or at the email address: reservas@hotelaya.com.
By providing your personal data, you give your express consent to processing this personal data for the purpose of purchasing and/or engaging the hotel and/or tourist accommodation services on the website.
The online purchase and/or booking of the hotel and/or tourist accommodation services offered by the company/entity through this website is subject to the provisions of these General Contract Conditions.
The purchase and/or booking of any of the hotel and/or tourist accommodation services of the company/entity through the website requires the acceptance of each and every one of the general contract conditions and/or the specific conditions applicable to the hotel and/or tourist accommodation services purchased and/or booked.
These General Conditions are subject to the provisions of Law 34/2002, on information society services and electronic commerce; Law 7/1998 on General Contracting Conditions; Royal Decree 1906/1999, which regulates telephone or electronic contracting with general conditions in development of article 5.3 of Law 7/1998; Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and any complementary laws that may be applicable.
If you have any queries, please contact us at the following email address:reservas@hotelaya.com.
II.- DETAILS OF SELLER.
This website is operated by:
HOTEL AYA, S.A.
CIF/NIF (Corporate tax ID).A07020118
Address: CARRETERA ARENAL, Nº 60 07600 PALMA DE MALLORCA, BALEARES.
HOTEL AYA, S.A. sells the hotel and/or tourist accommodation services offered through the website WWW. HOTELAYA.COM.
The company/entity has its registered address and/or premises at CARRETERA ARENAL, Nº 60 07600 PALMA DE MALLORCA, BALEARES.
HOTEL AYA, S.A. is the owner of the domain and the website WWW.HOTELAYA.COM.
III.- PURPOSE OF THE CONTRACT CONDITIONS.
The purpose of these contract conditions is to regulate the conditions of sale of the hotel and/or tourist accommodation services offered by the company/entity on this website. These conditions regulate the contractual relationship for purchasing arising between the company/entity and yourself at the moment you check the corresponding box during the online purchase and/or booking process.
The characteristics of the hotel and/or tourist accommodation services purchased and/or engaged are reflected on the website.
The purchasing on your part of any of the hotel and/or tourist accommodation services through the website WWW.HOTELAYA.COM entails the acceptance and subjection to these General Contract Conditions and to the particular conditions that may apply to the purchase and/or booking of each of the hotel and/or tourist accommodation services.
The prices applicable to the hotel and/or tourist accommodation services booked by you are those indicated on the website on the date of booking and/or purchase. VAT is included.
All the technical means and requirements needed to access the website and the hotel and/or tourist accommodation services hotel or tourist accommodation services offered therein shall be the sole responsibility of the user.
Once you have accessed the website, in order to proceed with the purchase of the different hotel and/or tourist accommodation services, you must follow all the indications and instructions on the website, completing for these purposes the required contract conditions and other forms established for each hotel and/or tourist accommodation service, which requires reading and accepting these General Contract Conditions, as well as, where applicable, particular conditions that may be applicable.
IV.-PURCHASING PROCEDURE.
Hotel and/or tourist accommodation services must be purchased through the specific selection of the services desired by means of the purchase selection instruments found on the website. Once the purchase request has been selected and verified, you must expressly accept the contract conditions as shown on the website. From the moment of acceptance, you acquire the status of customer/user of the company/entity. We recommend that you read these General Terms and Conditions carefully, and print them on paper or save the document in electronic format.
In order to purchase any of the hotel and/or tourist accommodation services on the website, you are required to register your personal and/or professional details. In some cases, you will have to set up a username and password that will allow you to access areas that require prior identification. When you register your personal data on our website, or when you book one of our hotel and/or tourist accommodation services, your personal and/or professional data are incorporated into our database, and will be used exclusively to process the sale of the service during the selected period and to send you information about hotel and/or tourist accommodation services offers similar to those you have purchased that may be of interest to you. At any time, you may modify your customer registration details (address, contact telephone number, email address, etc.).
Purchase procedure:
1.- To purchase hotel and/or tourist accommodation services from the website, you must follow the instructions on the page and select the services you wish to purchase.
You will be able to view and control hotel and/or tourist accommodation services selected by following the purchase and/or booking instructions on the website. When selecting the hotel and/or tourist accommodation service on the website, you will be able to view the characteristics of the service and its price. We will also specify whether or not VAT is included in the final price of the service selected, and the terms and conditions, including information regarding extra costs. VAT is included.
Once the selection of the hotel and/or tourist accommodation services is complete, you will proceed to payment. Before confirming payment, we will inform you again of the price of the hotel and/or tourist accommodation services that you have selected, specifying whether or not VAT is included in the final price of the services selected, the contract conditions, including information regarding the date when the hotel and/or tourist accommodation services will be provided, and in case of additional expenses, we will indicate the corresponding amount. In any case, you will be informed of the costs of the hotel and/or tourist accommodation services that you have purchased in the event that these are not included in the final price of the services selected.
You will also receive information regarding the possibility of applying discounts. At this point you will be able to continue shopping or make the payment and/or contracting.
2.- To make the purchase and payment of the hotel and/or tourist accommodation service you will fill in a form with the data requested. The data that are mandatory to proceed with the purchase and payment will be marked with an asterisk. A delivery address will need to be specified.
Once the mandatory personal data of the order and payment form has been implemented, accept the terms and conditions of the order and payment by ticking the corresponding box. You must also expressly accept the processing of your personal data for the purpose of purchasing and/or booking the hotel and/or tourist accommodation services on the website by ticking the privacy policy and personal data processing box.
You may also request, by ticking the corresponding box, to receive newsletters and offers from the company/entity. And confirm the billing address.
3.- The form of payment accepted by the company/entity is:
• Visa
• Master Card
4.- The security of its customers is essential for the company/entity [...]. Therefore, in order to protect the transmission of confidential information, the website has a data encryption protocol with an SSL Security Certificate. SSL encryption technology protects financial transactions and the flow of data (name, address, credit card number, etc.), allowing transactions to be carried out securely. For payment with Visa and Mastercard credit cards, the customer is required to have CES (Secure Electronic Commerce) payment activated. You can tell whether the Secure Electronic Commerce protocol is activated by the VISA "Verified by VISA" and Mastercard "Mastercard Secure Code" logos. In all transactions the system conducts a validation with the issuing bank of the card with which you are paying, asking for a key / PIN / signature / security code that the customer must have, and that together with the card number, expiry date and the 3 digits on the back guarantee the security of the transaction. We call this key / PIN / signature / security code the CES Security Code or CES Secure E-Commerce Code. The customer's credit card details will be absolutely confidential (neither the company/entity nor third parties will be able to access them).
In the event that payment by credit card is refused, the purchase of the service will be automatically cancelled and the customer will be informed of the cancellation by electronic means.
5.- Finally, you must confirm the contracting and/or purchase of the hotel and/or tourist accommodation services selected.
V.- SERVICE ENGAGED.
The hotel and/or tourist accommodation service/service is offered on the website with as accurate a description of its characteristics as possible.
VI.- PRICE AND AVAILABILITY OF THE SERVICE.
The prices applicable to each of the hotel and/or tourist accommodation services are published on the website and indicated for each service. The prices of the hotel and/or tourist accommodation services are shown in euros.
Before you accept the booking and/or purchase transaction, the prices of each of the hotel and/or tourist accommodation services selected and/or booked will be clearly specified, as well as the expenses that will be applicable to the operation and the promotions or discounts that may be applicable.
The company/entity reserves the right to modify its prices at any time. In case of modification of the sale price, the hotel and/or tourist accommodation services will be invoiced according to the price effective during the registration of the booking and/or purchase.
For any payment made to the company/entity you will receive an invoice in your name.
For any information about the hotel and/or tourist accommodation service purchased, you should send an email to the email address reservas@hotelaya.com, indicating your customer/user details in the message subject line.
VII.- OFFERS.
The offers are duly indicated. The hotel and/or tourist accommodation services offered on the website will be available until any modification to it is made, which will be notified one week in advance.
VIII.- RIGHT OF WITHDRAWAL.
The right of withdrawal of the user/consumer, provided for in article 68 of the Royal Legislative Decree 1 /2007, of November 16th, is not applicable in this contract, since it is a hotel accommodation service and the exceptions to the right of withdrawal provided for in art. 103 of Royal Legislative Decree 1/2007, of November 16th, apply.
Cancellation conditions: The withdrawal and/or cancellation conditions are specified in the contracted reservation.
To exercise the right of withdrawal, the Customer may use any of the following methods:
By telephone at the number 971260450.
By email at the address reservas@hotelaya.com.
Using the withdrawal form that the Customer must download here, and which can be sent to the email address reservas@hotelaya.com. In this case the Customer must state WITHDRAWAL FORM as the subject of the email.
WITHDRAWAL FORM (You should only complete and send this form if you wish to withdraw from the contract).
FOR THE ATTENTION OF: HOTEL AYA, S.A., with personal/company tax code: A07020118, address at: CARRETERA ARENAL, Nº 60 07600 PALMA DE MALLORCA, BALEARES, Tel. no.: 971260450, Email: reservas@hotelaya.com.
– I hereby inform you that I withdraw from my reservation contract with reference no. reference no. Pertaining to reservation no.:
with purchase date Name of Buyer(s)
Address of Buyer(s)
Signature of Customer(s) Date Signature of the professional(s) Date.
IX. ENTERING INTO THE CONTRACT.
Contracts shall be deemed entered into and produce all the effects provided for by law when consent and the other requirements necessary for their validity are met, and shall be governed by the provisions of Law 34 /2002, of 11 July, on information society services and electronic commerce (LSSI), art. 23 and 24, the Civil Code, the Commercial Code and other applicable civil or mercantile regulations. If you are a consumer, it will be understood that this contract is entered into at the place where you have your primary residence. If you are a professional or business owner, it will be understood that this contract is entered into at the location of the registered address and/or premises of the company/entity.
X. AMENDMENT.
The company/entity reserves the right to amend or replace these contracting terms and conditions in the event of new economic, commercial or regulatory circumstances and/or extraordinary circumstances that affect the sale of the product and/or provision of the service and/or aspects related thereto that justify any such amendment to these terms and conditions. Any unilateral amendments to these terms and conditions on justifiable grounds will not, under any circumstances whatsoever, affect the contracting terms and conditions governing those products, services or promotions that may have been accepted prior to such amendments.
XI. LIABILITY REGIME.
The company/entity will not be liable for problems due to lack of access or problems inherent to Internet connectivity or electricity networks when the causes are beyond its control or could not have been foreseen by the parties, or that, if foreseeable, the company/entity makes all reasonable efforts to avoid them or they are considered acts of god or force majeure.
The company/entity accepts no liability whatsoever for any delay to the performance of its obligations or failure to perform the same in the event that such non-compliance stems from a situation of force majeure, in accordance with the provisions of Article 1,105 of the Spanish Civil Code. Such circumstances will be communicated to the other party as soon as possible. The agreed delivery times will be extended for at least the period of time during which the situation of force majeure existed. If the situation of force majeure persists for more than three (3) months, either of the parties may terminate these contracting terms and conditions.
XII. PROTECTION OF INTELLECTUAL PROPERTY.
HOTEL AYA, S.A. is the owner of the domain and the website WWW.HOTELAYA.COM. The trademark is duly registered in the name of HOTEL AYA, S.A. Likewise, the website WWW.HOTELAYA.COM including, but not limited to, programming, editing, compilation, designs, logos, text and / or graphics, is the property of HOTEL AYA, S.A. , and is protected by national and international intellectual and industrial property law. Therefore, the holder of the rights expressly prohibits the use or reproduction, partial or total (by any physical or electronic means), by third parties, unless there is an agreement or written authorisation to this effect.
Access by the user to the website does not grant the user any ownership rights over the same. HOTEL AYA, S.A. shall take legal action as provided by law against those who knowingly and without authorisation carry out any of the aforementioned acts.
XIII. APPLICABLE LAW AND JURISDICTION.
These general conditions shall be governed by and interpreted in accordance with Spanish law in all matters not expressly established herein. The parties submit to the jurisdiction of the competent Courts and Tribunals for any questions that may arise or actions that may be brought as a result of the provision of the website service and its services and contents, and regarding the interpretation, application, fulfilment or non-fulfilment of the provisions of these general conditions. If the user is considered to be a consumer, the competent Courts and Tribunals will be those provided for in the provisions of current legislation governing consumer protection.
In addition, we remind you that you can access the European Union's online dispute resolution platform by following this link. (https://ec.europa.eu/consumers/odr/main/?event=main.home2.show).
XIV. PERSONAL DATA
In accordance with the provisions of the General Data Protection Regulation GDPR EU 679/2016 and Organic Law 3/2018 of 5 December on Data Protection and Guarantee of Digital Rights, you are provided with the following information on how your personal data is processed: RESPONSIBLE / MANAGER: HOTEL AYA, S.A., Fiscal ID code: A07020118, Address: CARRETERA ARENAL, Nº 60, CP: 07600, PALMA DE MALLORCA, Telephone: 971260450, Email address: reservas@hotelaya.com. DATA PROTECTION OFFICER: CONTACT: / http://www.protecmir.com / EMAIL: protecmirlegal@protecmir.com. PURPOSE: At HOTEL AYA, S.A., we process the information you provide us in order to provide you accommodation in our hotel and/or the services of our establishments, in addition to managing the sending of information and commercial research and invoicing thereof. We will develop a commercial profile based on the information provided in order to be able to offer you our services in accordance with your interests. No automated decisions will be made based on this profile. The personal data provided will be retained for the duration of the commercial relationship and as long as no request has been received to delete the same by the interested party, for a duration of 5 years from the last time you contract and/or make any reservation. In any event, your personal data will be retained while they remain useful for the purpose indicated, and in any event for the legally established periods and for the time needed to address any possible liabilities resulting from said processing. LEGAL BASIS: Personal data processing is based on the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into the contract; we are also obliged to process your personal information to comply with a legal obligation that applies to the data controller. In any event, you have given your consent for your personal information to be processed for one or more specific purposes, in accordance with the provisions of the General Data Protection Regulation GDPR EU 679/2016 (ART 6.1. A. B. C) and Organic Law 3/2018 of 5 December on Data Protection and Guarantee of Digital Rights: (LOPDPGDD). Act 1/1992, modified by Organic Law 4/2015 of 30 March on the Protection of Public Safety, shall apply. Articles 20 and 21 of the Information Society Services Act 34/2002, for the use of telecommunications to send commercial offers, shall apply. While the prospective offer of services is based on the consent you are requested to provide, the withdrawal of this consent will not condition the contract for the purchase and/or provision of the service under any circumstances. The personal data must be provided, otherwise the hotel accommodation service and/or the requested offer cannot be provided. While the prospective offer of products and services is based on the consent you are requested to provide, the withdrawal of this consent will not condition the contract for the purchase of any product and/or service under any circumstances. RECIPIENTS: No personal data will be shared with any third party not connected to the company, unless it is a legal requirement to do so. However, you are informed that third-party providers may have access to your personal data, as data processors, within the framework of the provision of a service for the Data Controller company. In addition to the above, the company may share or communicate personal data in order to meet its obligations with public administrations when required to do so by law. No data is expected to be transferred to third countries. RIGHTS: Interested parties have the right to obtain access to their personal information, as well as to request that any inaccurate data be rectified or, where appropriate, to request the removal of said data when, among other reasons, the information is no longer needed for the purposes for which it was obtained. In certain circumstances, interested parties may request that the processing of their data be limited, in which case we will only retain it for the purpose of filing or defending complaints. Additionally, and for purposes related to their particular situation, interested parties may oppose the processing of their data, in which case their personal information will no longer be processed for those purposes to which they have stated their opposition. When technically possible, the interested party may request the portability of their data to another Data Controller. To exercise these rights, in accordance with current legislation, the parties concerned may write to HOTEL AYA, S.A. at CARRETERA ARENAL, Nº 60, CP: 07600, PALMA DE MALLORCA, enclosing a copy of a document accrediting their identity (national identity document), or email reservas@hotelaya.com. You have the right to file a complaint with the Regulatory Authority: The Spanish Agency for Data Protection (www.agpd.es). Origin of personal data: the data subject.
Protection des données
Who controls the processing of your personal data?
Data Controller and Data Protection Officer
The Data Controller responsible for the processing of your personal data is HOTEL AYA, S.A., with registered address at CARRETERA ARENAL, Nº 60, 07600, PALMA DE MALLORCA. You can contact the data protection officer at the following email address: reservas@hotelaya.com DATA PROTECTION OFFICER: CONTACT: / http: //www.protecmir.com / E-MAIL: protecmirlegal@protecmir.com.
What data do we process?
At HOTEL AYA, S.A. we process the personal data that you provide by filling in the forms provided for this purpose on this website, as well as any personal data resulting from the provision or contracting of our services or products and/or any personal data resulting from the commercial relationship that you have with us. In addition, we process the personal data generated by your activity on our website, which includes your browsing data obtained through the website.
It is important for us to keep the record of your personal data up to date. You are obliged to keep us informed of any changes or errors in your personal data as soon as possible by contacting us by email: reservas@hotelaya.com.
What do we process your personal data for?
Purpose: Your personal data is processed for the following purposes:
-Managing and maintaining the services provided through the website.
-Managing and servicing queries and requests for information made by users through the contact form. The email address and personal data that you provide us with through the contact form on the website will be used exclusively to deal with the queries that you send us by this means.
-Compliance with applicable legal obligations.
-Sending commercial communications and newsletters, and advertising our services and products.
-Managing the contracting of our services and/or products.
-Managing requests for information or requests for quotations for our services or products.
-Registration in the user area.
-Receiving and managing your curriculum vitae in order to participate in the organisation’s staff selection processes.
-Handling and processing of complaints submitted through the internal complaints channel.
-If you have given your consent and in order to be able to offer you services relating to your interests, your personal data may be used to draw up a commercial profile. No automated decisions will be made based on said profile.
How long will we keep your personal data?
We keep your personal data in our systems and files for as long as is needed to carry out the purposes of the processing, and to comply with applicable legislation. Your personal data will be kept for as long as there is a contractual and/or commercial relationship with you, or as long as you do not exercise your right to the deletion and/or restriction of processing of your data. The length of time for which personal data is kept will vary depending on the purposes of the processing, and in general terms:
-The personal data that you provide when contracting our services or products will be kept for the duration of the contractual relationship and, once said relationship has ended, for the legally mandated period of time with regard to any legal actions arising from said relationship.
-The personal data you provide in order for us to manage requests for information or queries through the contact form will be kept as long as you do not request for said data to be erased or cancelled.
-The personal data you provide to subscribe to our newsletter or bulletins will be kept as long as you do not request its deletion, indicate your opposition and/or request its limitation.
-The personal data you provide to us by sending us your curriculum vitae will be kept for a period of no more than one year.
-The personal data that you provide through the complaints channel will be held for a period not exceeding three months.
-The personal data obtained from your browsing and consumption habits, as well as the commercial profile obtained, will be kept as long as you do not request its deletion or cancellation.
Your personal data will be kept for as long as it is useful for the purposes indicated and, in any case, for legally mandated periods and for length of time necessary to address any possible liabilities arising from the processing of said data.
Data security
We have appropriate technical and organisational security measures in place to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage, and to ensure the integrity and confidentiality of your personal data. The technical and organisational security measures implemented make it possible to: guarantee the permanent confidentiality, integrity, availability and resilience of the processing systems and services; restore the availability of and access to personal data promptly in the event of a physical or technical incident; and regularly verify, evaluate and assess the effectiveness of the technical and organisational measures implemented to ensure the security of the processing.
These technical and organisational security measures have been designed taking into account our IT infrastructure, the state of the art in accordance with current standards and practices, the cost of implementation and the nature, scope, context and purposes of the processing, as well as the risks of varying likelihood and severity of the processing to your personal data.
What is the legitimacy for the processing of your data?
Legitimacy: The legitimacy to process your personal data is based on:
-Executing and maintaining a contractual and commercial relationship with you, such as contracting the organisation’s products and services, and managing and processing requests for quotes for the organisation’s products and/or services, all in accordance with the provisions of Article 6.1.B of GDPR (EU) 679/2016 and Organic Law 3/2018, of 5 December (LOPDPGDD).
-Your express consent for one or more purposes, such as sending you our own or third-party advertising communications or newsletters, managing how curricula vitae are sent, and taking part in activities or competitions, all in accordance with the provisions of article 6.1.A of GDPR (EU) 679/2016 and Organic Law 3/2018, of 5 December (LOPDPGDD).
-Compliance with various legal obligations, all in accordance with the provisions of Article 6.1.C of GDPR (EU) 679/2016 and Organic Law 3/2018, of 5 December (LOPDPGDD).
-Meeting the legitimate interests pursued by the data controller or by a third party, e.g. for security reasons, to improve our services and/or to manage requests or queries.
During the data collection process, and in each place on the website where personal data is requested, the user will be informed by means of a hyperlink or by the inclusion of appropriate mentions on the form itself of the mandatory nature or otherwise of the collection of their personal data.
The personal data requested in the forms on the website are, in general, mandatory (unless otherwise specified in the required field) in order to comply with the established purposes. Therefore, if the personal data requested is not provided, or is not provided correctly, the request cannot be fulfilled.
There is an obligation to provide your personal data when contracting a service or product, and/or when requesting a quote or offer.
The sending of advertising communications, newsletters or bulletins about our products and services is based on the consent that you are asked for, and under no circumstances does the withdrawal of this consent affect the contractual or commercial relationship that you have with us.
If you have authorised us to send advertising for our services and products, your personal data may be used to manage the sending of advertising offers and newsletters by electronic means. In these cases, the provisions of articles 20 and 21 of Law 34/2002, of 11 July 2002, on information society services and electronic commerce, apply to the use and processing of your personal data for the purpose of sending advertising by electronic means.
If you have ticked the option to receive advertising, or if you have subscribed to our newsletter, you can cancel this option at any time.
With which recipients will your data be shared?
Recipients: In general, your personal data will not be shared with any third party outside the organisation, unless there is a legal obligation to do so. However, you are informed that third-party providers may have access to your personal information as data processors in the context of providing a service for the data controller organisation. You are informed that you can request a complete list of the recipients that may receive your personal data as processors or as third-party recipients transfer by emailing: reservas@hotelaya.com. In addition to the above, the organisation may transfer or communicate personal data in order to fulfil its obligations to the Public Administrations in cases where this is required, in accordance with the legislation in force.
-International data transfers:
In order to carry out the data processing activities detailed above, we may transfer data to countries outside the European Economic Area (EEA), and store said data in physical or digital databases managed by organisations acting on our behalf. Database management and the processing of data are limited to the purposes of the processing and are carried out in accordance with applicable data protection laws and regulations. If any data is sent outside the EEA, the company will use appropriate contractual measures to ensure data protection, including but not limited to contracts based on the standard data protection clauses adopted by the European Commission applicable to the sending of personal data outside the EEA.
What rights do you have in the processing of your personal data?
Your rights: You have the right to obtain access to your personal data, as well as to request that any inaccurate data be rectified or, where appropriate, to request the removal of said data when, among other reasons, the information is no longer necessary for the purposes for which it was obtained. In certain circumstances, you may request that the processing of your data be limited, in which case we will only retain it for the purpose of filings or defending complaints. Additionally, and for purposes related to your particular situation, you may oppose the processing of your data, in which case your personal information will no longer be processed for those purposes to which you have stated you opposition. Where technically possible, you may request the portability of your data to another data controller. To exercise these rights, in accordance with current legislation, you can send a letter by post, enclosing a copy of a document proving your identity (DNI), to HOTEL AYA, S.A. at CARRETERA ARENAL, Nº 60, CP: 07600, PALMA DE MALLORCA or send an email to reservas@hotelaya.com. You have the right to lodge a complaint with the supervisory authority: Spanish Data Protection Agency (www.agpd.es). Origin of personal data: the data subject.
You expressly accept the inclusion of the personal data collected while browsing the website and/or provided by filling in any forms, as well as any data resulting from a possible commercial relationship, in the organisation’s automated personal data files.
The organisation guarantees the confidentiality of users’ personal data. However, when required to do so, the organisation will disclose personal data to the relevant public authorities, along with any other information in its possession or which is accessible through its systems, in accordance with the legal and regulatory provisions applicable to each case. Personal data may be kept in the files owned by HOTEL AYA, S.A. even after the commercial relations formalised through the organisation’s website have ended, solely for the purposes indicated above and, in any case, for the legally established periods, at the disposal of administrative or judicial authorities.
Use of social media
When you interact with our website through various social media platforms, such as when you connect to or follow us or share our content on social media platforms (Facebook, Twitter, LinkedIn, Instagram or others), we may receive information from these platforms, including information about your profile, user ID associated with your social media account, and any other public information that you allow to be shared with third parties on said platforms.
The organisation uses social media as a way to provide information about the services it offers, as well as any other activity or event that it carries out and wishes to publicise, but at no time will it obtain personal data from users interacting on said social media platforms, unless there is express authorisation to do so.
This data is only used within the social media platform itself and is not incorporated into any processing system.
Social media platforms have their own terms of use and privacy policies that you are obliged to take into account and observe if you use them.
In cases of registration and/or access through a social media account, the organisation may collect and access certain information from your user profile on said platform, solely for the purposes indicated above.
Below we will provide you with information regarding the processing of your personal data carried out by HOTEL AYA S.A.
Data security
We have appropriate technical and organisational security measures in place to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage, and to ensure the integrity and confidentiality of your personal data. The technical and organisational security measures implemented make it possible to: guarantee the permanent confidentiality, integrity, availability and resilience of the processing systems and services; restore the availability of and access to personal data promptly in the event of a physical or technical incident; and regularly verify, evaluate and assess the effectiveness of the technical and organisational measures implemented to ensure the security of the processing. These technical and organisational security measures have been designed taking into account our IT infrastructure, the state of the art in accordance with current standards and practices, the cost of implementation and the nature, scope, context and purposes of the processing, as well as the risks of varying likelihood and severity of the processing to your personal data.
PROTOCOLOS DE SEGURIDAD INFORMATICA PROTECMIR, SL
Contact: www.protecmir.com
Email: protecmirlegal@protecmir.com
Second Layer Clauses
INFORMATION SECTION ON ARTICLES 13 AND 14 OF THE GDPR ON THE PROCESSING OF THE PERSONAL DATA OF CUSTOMERS RESERVATIONS
In accordance with the provisions of the Regulation (EU) 2016/679 (General Data Protection Regulation) and the Organic Law 3/2018, of 5 December, on Personal Data Protection and digital rights guarantee (LOPDPGDD), you are provided with the following information on how your personal data is processed:
MANAGER: HOTEL AYA S.A., Fiscal ID code: A07020118, Address: CARRETERA ARENAL Nº 60, CP: 07600 PALMA DE MALLORCA, Telephone: 971260450, Email address: reservas@hotelaya.com. Data Protection Officer: CONTACT: http:wwwprotecmir.com / Email: protecmirlegal@protecmir.com
PURPOSE: At HOTEL AYA S.A. we process the information you provide us in order to provide you accommodation in our hotel and/or the services of our establishments, in addition to managing the sending of information and commercial research and invoicing thereof. We will develop a commercial profile based on the information provided in order to be able to offer you our services in accordance with your interests. No automated decisions will be made based on this profile. The personal data provided will be retained for the duration of the commercial relationship and as long as no request has been received to delete the same by the interested party, for a duration of 5 years from the last time you contract and/or make any reservation. In any event, your personal data will be retained while they remain useful for the purpose indicated, and in any event for the legally established periods and for the time needed to address any possible liabilities resulting from said processing.
LEGAL BASIS: Personal data processing is based on the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into the contract; we are also obliged to process your personal information to comply with a legal obligation that applies to the data controller. In any event, you have given your consent for your personal information to be processed for one or more specific purposes, in accordance with the provisions of the Regulation (EU) 2016/679 (ART. 6.1. A.B.C.) and LOPDPGDD. Act 1/1992, modified by Organic Law 4/2015, of 30 March, regarding Protection of Citizen Security, shall apply. Royal Decree 933/2021, of 26 October, which establishes the documentary registration and information obligations of natural or legal persons who carry out accommodation and motor vehicle rental activities, is applicable. Organic Law 7/2021, of 26 May, on the protection of personal data processed for the purposes of the prevention, detection, investigation and prosecution of criminal offences and the execution of criminal sanctions also applies. Articles 20 and 21 of the Act 34/2002, of 11 July, on Information Society Services and Electronic Commerce, for the use of telecommunications to send commercial offers shall apply. While the prospective offer of services is based on the consent you are requested to provide, the withdrawal of this consent will not condition the contract for the purchase and/or provision of the service under any circumstances. The personal data must be provided, otherwise the hotel accommodation service and/or the requested offer cannot be provided. While the prospective offer of products and services is based on the consent you are requested to provide, the withdrawal of this consent will not condition the contract for the purchase of any product and/or service under any circumstances.
RECIPIENTS: No personal data will be shared with any third party not connected to the company, unless it is a legal requirement to do so. However, you are informed that third-party providers may have access to your personal data as data processors within the framework of the provision of a service for the data controller company. You are informed that you can request a complete list of the recipients that may receive your personal data as processors or as third-party recipients transfer by emailing: RESERVAS@HOTELAYA.COM. In addition to the above, the company may share or communicate personal data in order to meet its obligations with public administrations when required to do so by law. In addition to the above, your personal data will be communicated to the Secretary of State for Security and may only be processed by the Security Forces and/or the corresponding authorities. No data is expected to be transferred to third countries.
RIGHTS: Interested parties have the right to obtain access to their personal information, as well as to request that any inaccurate data be rectified or, where appropriate, to request the removal of said data when, among other reasons, the information is no longer needed for the purposes for which it was obtained. In certain circumstances, interested parties may request that the processing of their data be limited, in which case we will only retain it for the purpose of filing or defending complaints. Additionally, and for purposes related to their particular situation, interested parties may oppose the processing of their data, in which case their personal information will no longer be processed for those purposes to which they have stated their opposition. When technically possible, the interested party may request the portability of their data to another data controller. To exercise these rights, in accordance with current legislation, the parties concerned may write to HOTEL AYA S.A. at CARRETERA ARENAL Nº 60,, , CP: 07600 PALMA DE MALLORCA, enclosing a copy of a document accrediting their identity (national identity document), or email RESERVAS@HOTELAYA.COM. You have the right to file a complaint with the regulatory authority: the Spanish Agency for Data Protection (www.agpd.es). Origin of personal data: the data subject.
INFORMATION SECTION ON ARTICLES 13 AND 14 OF THE GDPR ON THE PROCESSING OF THE PERSONAL DATA OF INVOICES / ACCOUNTING
In accordance with the provisions of the General Data Protection Regulation GDPR EU 679/2016 and Organic Law 3/2018 of 5 December on Data Protection and Guarantee of Digital Rights, you are provided with the following information on how your personal data is processed:
MANAGER: HOTEL AYA S.A., Fiscal ID code: A07020118, Address: CARRETERA ARENAL Nº 60, CP: 07600 PALMA DE MALLORCA, Telephone: 971260450, Email address: reservas@hotelaya.com. Data Protection Officer: CONTACT: http:wwwprotecmir.com / Email: protecmirlegal@protecmir.com.
PURPOSE: At HOTEL AYA S.A. we process the information that you provide us with in order to prepare and produce the invoices for products and/or services and in order to comply with tax and accounting obligations. The personal data provided will be retained for the duration of the commercial relationship and as long as no request has been received to delete the same by the interested party, for a duration of 5 years from the last time you contract and/or purchase anything. In any event, your personal data will be retained while they remain useful for the purpose indicated, and in any event for the legally established periods and for the time needed to address any possible liabilities resulting from said processing.
LEGAL BASIS: Personal data processing is based on the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into the contract. We are also obliged to process your personal information to comply with a legal obligation that applies to the data controller, in accordance with the provisions of the General Data Protection Regulation GDPR EU 679/2016 (Art. 6.1. B. C) and Organic Law 3/2018 of 5 December on Data Protection and Guarantee of Digital Rights: (LOPDPGDD).
RECIPIENTS: No personal data will be shared with any third party not connected to the company, unless it is a legal requirement to do so. However, you are informed that third-party providers may have access to your personal data, as data processors, within the framework of the provision of a service for the Data Controller company. In addition to the above, the company may share or communicate personal data in order to meet its obligations with public administrations when required to do so by law. No data is expected to be transferred to third countries.
RIGHTS: Interested parties have the right to obtain access to their personal information, as well as to request that any inaccurate data be rectified or, where appropriate, to request the removal of said data when, among other reasons, the information is no longer needed for the purposes for which it was obtained. In certain circumstances, interested parties may request that the processing of their data be limited, in which case we will only retain it for the purpose of filing or defending complaints. Additionally, and for purposes related to their particular situation, interested parties may oppose the processing of their data, in which case their personal information will no longer be processed for those purposes to which they have stated their opposition. When technically possible, the interested party may request the portability of their data to another data controller. To exercise these rights, in accordance with current legislation, the parties concerned may write to HOTEL AYA S.A. at CARRETERA ARENAL Nº 60, CP: 07600 PALMA DE MALLORCA, enclosing a copy of a document accrediting their identity (national identity document), or email RESERVAS@HOTELAYA.COM. You have the right to file a complaint with the regulatory authority: the Spanish Agency for Data Protection (www.agpd.es). Origin of personal data: the data subject.
INFORMATION SECTION ON ARTICLES 13 AND 14 OF THE GDPR ON THE PROCESSING OF THE PERSONAL DATA OF WEBSITE USERS
MANAGER: HOTEL AYA S.A., Fiscal ID code: A07020118, Address: CARRETERA ARENAL Nº 60, CP: 07600 PALMA DE MALLORCA, Telephone: 971260450, Email address: reservas@hotelaya.com. Data Protection Officer: CONTACT: http:wwwprotecmir.com / Email: protecmirlegal@protecmir.com
PURPOSE: We at HOTEL AYA S.A. process the information that you provide us with in order to provide the services and/or sell the products that you have contracted through our website and to manage the sending of information and commercial research. We will develop a commercial profile based on the information provided in order to be able to offer you our services in accordance with your interests. No automated decisions will be made based on this profile. The personal data provided will be retained for the duration of the commercial relationship and as long as no request has been received to delete the same by the interested party, for a duration of 5 years from the last time you contract and/or purchase anything. In any event, your personal data will be retained while they remain useful for the purpose indicated, and in any event for the legally established periods and for the time needed to address any possible liabilities resulting from said processing.
LEGAL BASIS: Personal data processing is based on the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into the contract, and in any event you have given your consent for your personal information to be processed for one or more specific purposes, in accordance with the provisions of the GDPR EU 679/2016 (ART. 6.1. A. B) and Organic Law 3/2018 of 5 December (Data Protection and Guarantee of Digital Rights: LOPDPGDD). Articles 20 and 21 of the Information Society Services Act 34/2002, for the use of telecommunications to send commercial offers, shall apply. While the prospective offer of products and services is based on the consent you are requested to provide, the withdrawal of this consent will not condition the contract for the purchase of any product and/or service under any circumstances. The personal data must be provided, otherwise the service requested cannot be provided and/or the product sold and/or the requested offer cannot be provided and the sending out of commercial information cannot be managed.
RECIPIENTS: No personal data will be shared with any third party not connected to the company, unless it is a legal requirement to do so. However, you are informed that third-party providers may have access to your personal data, as data processors, within the framework of the provision of a service for the Data Controller company. In addition to the above, the company may share or communicate personal data in order to meet its obligations with public administrations when required to do so by law. No data is expected to be transferred to third countries.
RIGHTS: Interested parties have the right to obtain access to their personal information, as well as to request that any inaccurate data be rectified or, where appropriate, to request the removal of said data when, among other reasons, the information is no longer needed for the purposes for which it was obtained. In certain circumstances, interested parties may request that the processing of their data be limited, in which case we will only retain it for the purpose of filing or defending complaints. Additionally, and for purposes related to their particular situation, interested parties may oppose the processing of their data, in which case their personal information will no longer be processed for those purposes to which they have stated their opposition. When technically possible, the interested party may request the portability of their data to another data controller. To exercise these rights, in accordance with current legislation, the parties concerned may write to HOTEL AYA S.A. at CARRETERA ARENAL Nº 60, CP: 07600 PALMA DE MALLORCA, enclosing a copy of a document accrediting their identity (national identity document), or email RESERVAS@HOTELAYA.COM. You have the right to file a complaint with the regulatory authority: the Spanish Agency for Data Protection (www.agpd.es). Origin of personal data: the data subject.
INFORMATION SECTION ON ARTICLES 13 AND 14 OF THE GDPR ON THE PROCESSING OF THE PERSONAL DATA OF CURRICULUM VITAE
MANAGER: HOTEL AYA S.A., Fiscal ID code: A07020118, Address: CARRETERA ARENAL Nº 60, CP: 07600 PALMA DE MALLORCA, Telephone: 971260450, Email address: reservas@hotelaya.com. Data Protection Officer: CONTACT: http:wwwprotecmir.com / Email: protecmirlegal@protecmir.com
PURPOSE: At HOTEL AYA S.A. we process the information you provide us with in order to select staff and to allow the applicant to participate in the company’s employment selection process. Personal data provided will be kept, provided that it is useful for the indicated purpose, and, in any case, for the legal periods and for the time necessary in order to attend to potential responsibilities arising from the processing.
LEGAL BASIS: The processing of your personal data is based on the execution of a contract to which the interested party is a party or for the application of precontractual means at the request of the latter. In any case, you have given your consent for the processing of your personal data for one or more specific purposes in accordance with the provisions of Regulation (EU) 679/2016 (art. 6.1. A and B) and the LOPDPGDD. There is an obligation to provide personal data, otherwise you will not be able to participate in the entity’s selection process.
RECIPIENTS: No personal data will be shared with any third party not connected to the company, unless it is a legal requirement to do so. However, you are informed that third-party providers may have access to your personal data as data processors within the framework of the provision of a service for the data controller company. In addition to the above, the company may share or communicate personal data in order to meet its obligations with public administrations when required to do so by law. No data is expected to be transferred to third countries.
RIGHTS: Interested parties have the right to obtain access to their personal information, as well as to request that any inaccurate data be rectified or, where appropriate, to request the removal of said data when, among other reasons, the information is no longer needed for the purposes for which it was obtained. In certain circumstances, interested parties may request that the processing of their data be limited, in which case we will only retain it for the purpose of filing or defending complaints. Additionally, and for purposes related to their particular situation, interested parties may oppose the processing of their data, in which case their personal information will no longer be processed for those purposes to which they have stated their opposition. When technically possible, the interested party may request the portability of their data to another data controller. To exercise these rights, in accordance with current legislation, the parties concerned may write to HOTEL AYA S.A. at CARRETERA ARENAL Nº 60, CP: 07600 PALMA DE MALLORCA, enclosing a copy of a document accrediting their identity (national identity document), or email RESERVAS@HOTELAYA.COM. You have the right to file a complaint with the regulatory authority: the Spanish Agency for Data Protection (www.agpd.es). Origin of personal data: the data subject.
INFORMATION SECTION ON ARTICLES 13 AND 14 OF THE GDPR ON THE PROCESSING OF THE PERSONAL DATA OF SUPPLIERS
MANAGER: HOTEL AYA S.A., Fiscal ID code: A07020118, Address: CARRETERA ARENAL Nº 60, CP: 07600 PALMA DE MALLORCA, Telephone: 971260450, Email address: reservas@hotelaya.com. Data Protection Officer: CONTACT: http:wwwprotecmir.com / Email: protecmirlegal@protecmir.com
PURPOSE: We at HOTEL AYA S.A. process the information that you provide us with in order to complete the order and invoice the services. While the commercial relationship remains in effect and no request for cancellation is made, the personal information provided will be retained for a period of 5 years after the last contract has been formalised. In any event, your personal data will be retained while they remain useful for the purpose indicated, and in any event for the legally established periods and for the time needed to address any possible liabilities resulting from said processing.
LEGAL BASIS: Personal data processing is based on the performance of a contract, in accordance with the provisions of the GDPR EU 679/2016 (ART. 6.1. B) and Organic Law 3/2018 of 5 December (Data Protection and Guarantee of Digital Rights: LOPDPGDD).
RECIPIENTS: No personal data will be shared with any third party not connected to the company, unless it is a legal requirement to do so. However, you are informed that third-party providers may have access to your personal data, as data processors, within the framework of the provision of a service for the Data Controller company. In addition to the above, the company may share or communicate personal data in order to meet its obligations with public administrations when required to do so by law. No data is expected to be transferred to third countries.
RIGHTS: Interested parties have the right to obtain access to their personal information, as well as to request that any inaccurate data be rectified or, where appropriate, to request the removal of said data when, among other reasons, the information is no longer needed for the purposes for which it was obtained. In certain circumstances, interested parties may request that the processing of their data be limited, in which case we will only retain it for the purpose of filing or defending complaints. Additionally, and for purposes related to their particular situation, interested parties may oppose the processing of their data, in which case their personal information will no longer be processed for those purposes to which they have stated their opposition. When technically possible, the interested party may request the portability of their data to another data controller. To exercise these rights, in accordance with current legislation, the parties concerned may write to HOTEL AYA S.A. at CARRETERA ARENAL Nº 60, CP: 07600 PALMA DE MALLORCA, enclosing a copy of a document accrediting their identity (national identity document), or email RESERVAS@HOTELAYA.COM. You have the right to file a complaint with the regulatory authority: the Spanish Agency for Data Protection (www.agpd.es). Origin of personal data: the data subject.
INFORMATION SECTION ON ARTICLES 13 AND 14 OF THE GDPR ON THE PROCESSING OF THE PERSONAL DATA OF CUSTOMER SATISFACTION SURVEY
In accordance with the provisions of the General Data Protection Regulation GDPR EU 679/2016 and Organic Law 3/2018 of 5 December on Data Protection and Guarantee of Digital Rights, you are provided with the following information on how your personal data is processed:
MANAGER: HOTEL AYA S.A., Fiscal ID code: A07020118, Address: CARRETERA ARENAL Nº 60, CP: 07600 PALMA DE MALLORCA, Telephone: 971260450, Email address: reservas@hotelaya.com. Data Protection Officer: CONTACT: http:wwwprotecmir.com / Email: protecmirlegal@protecmir.com
PURPOSE: At HOTEL AYA S.A., we process the information you provide us in order to know your level of satisfaction for your stay at our establishment. We will develop a commercial profile based on the information provided in order to be able to offer you our products and services in accordance with your interests. No automated decisions will be made based on this profile. The personal data provided will be retained for the duration of the commercial relationship and as long as no request has been received to delete the same by the interested party, for a duration of 5 years from the last time you contract and/or make any reservation. In any event, your personal data will be retained while they remain useful for the purpose indicated, and in any event for the legally established periods and for the time needed to address any possible liabilities resulting from said processing
LEGAL BASIS: Personal data processing is based on your consent for one or more specific purposes, in accordance with the provisions of the GDPR EU 679/2016 (ART. 6.1. A) and Organic Law 3/2018 of 5 December (Data Protection and Guarantee of Digital Rights: LOPDPGDD). Articles 20 and 21 of the Information Society Services Act 34/2002, for the use of telecommunications to send commercial offers, shall apply. While the prospective offer of services is based on the consent you are requested to provide, the withdrawal of this consent will not condition the contract for the purchase and/or provision of the service under any circumstances. Personal data must be provided or otherwise the satisfaction survey cannot be completed. The personal data must be provided, otherwise the requested offer cannot be provided. Consent must be provided in order to be able to make prospective offers and send you commercial information.
RECIPIENTS: No personal data will be shared with any third party not connected to the company, unless it is a legal requirement to do so. However, you are informed that third-party providers may have access to your personal data, as data processors, within the framework of the provision of a service for the Data Controller company. In addition to the above, the company may share or communicate personal data in order to meet its obligations with public administrations when required to do so by law. No data is expected to be transferred to third countries.
RIGHTS: Interested parties have the right to obtain access to their personal information, as well as to request that any inaccurate data be rectified or, where appropriate, to request the removal of said data when, among other reasons, the information is no longer needed for the purposes for which it was obtained. In certain circumstances, interested parties may request that the processing of their data be limited, in which case we will only retain it for the purpose of filing or defending complaints. Additionally, and for purposes related to their particular situation, interested parties may oppose the processing of their data, in which case their personal information will no longer be processed for those purposes to which they have stated their opposition. When technically possible, the interested party may request the portability of their data to another data controller. To exercise these rights, in accordance with current legislation, the parties concerned may write to HOTEL AYA S.A. at CARRETERA ARENAL Nº 60, CP: 07600 PALMA DE MALLORCA, enclosing a copy of a document accrediting their identity (national identity document), or email RESERVAS@HOTELAYA.COM. You have the right to file a complaint with the regulatory authority: the Spanish Agency for Data Protection (www.agpd.es). Origin of personal data: the data subject.
INFORMATION SECTION ON ARTICLES 13 AND 14 OF THE GDPR ON THE PROCESSING OF THE PERSONAL DATA OF PASSENGER REGISTRATION PARTS.
In accordance with the provisions of the Regulation (EU) 2016/679 (General Data Protection Regulation) and the Organic Law 3/2018, of 5 December, on Personal Data Protection and digital rights guarantee (LOPDPGDD), you are provided with the following information on how your personal data is processed:
MANAGER: HOTEL AYA S.A., Fiscal ID code: A07020118, Address: CARRETERA ARENAL Nº 60, CP: 07600 PALMA DE MALLORCA, Telephone: 971260450, Email address: reservas@hotelaya.com. Data Protection Officer: CONTACT: http:wwwprotecmir.com / Email: protecmirlegal@protecmir.com.
PURPOSE: At HOTEL AYA S.A. ., we process the information you provide us with in order to provide you with the requested hotel accommodation service and to comply with the documentary registration and information obligations set forth in Royal Decree 933/2021, of 26 October, for companies that carry out accommodation and hotel accommodation activities. No automated decisions will be made based on this profile. The data that you provide us with and that we process in a digital register must be kept for a minimum period of three years from the end of the service or provision contracted. In any event, your personal data will be retained while they remain useful for the purpose indicated, and in any event for the legally established periods and for the time needed to address any possible liabilities resulting from said processing.
LEGAL BASIS: Personal data processing is based on the performance of a contract to which the data subject is party, or in order to take steps at the request of the data subject prior to entering into the contract. We are also obliged to process your personal information to comply with a legal obligation that applies to the data controller, in accordance with the provisions of the Regulation (EU) 2016/679 (ART. 6.1. B.C.) and LOPDPGDD. Royal Decree 933/2021, of 26 October, which establishes the documentary registration and information obligations of natural or legal persons who carry out accommodation and motor vehicle rental activities, shall apply. Organic Law 7/2021, of 26 May, on the protection of personal data processed for the purposes of the prevention, detection, investigation and prosecution of criminal offences and the execution of criminal sanctions, shall also apply. The personal data must be provided, otherwise the hotel accommodation service cannot be provided.
RECIPIENTS: No personal data will be shared with a
ny third party not connected to the company, unless it is a legal requirement to do so. However, you are informed that third-party providers may have access to your personal data as data processors within the framework of the provision of a service for the data controller company. You are informed that you can request a complete list of the recipients that may receive your personal data as processors or as third-party recipients transfer by emailing: RESERVAS@HOTELAYA.COM. . Your personal data will be communicated to the Secretary of State for Security and may only be processed by the Security Forces and/or the corresponding authorities. No data is expected to be transferred to third countries.
RIGHTS: Interested parties have the right to obtain access to their personal information, as well as to request that any inaccurate data be rectified or, where appropriate, to request the removal of said data when, among other reasons, the information is no longer needed for the purposes for which it was obtained. In certain circumstances, interested parties may request that the processing of their data be limited, in which case we will only retain it for the purpose of filing or defending complaints. Additionally, and for purposes related to their particular situation, interested parties may oppose the processing of their data, in which case their personal information will no longer be processed for those purposes to which they have stated their opposition. When technically possible, the interested party may request the portability of their data to another data controller. To exercise these rights, in accordance with current legislation, the parties concerned may write to HOTEL AYA S.A. at CARRETERA ARENAL Nº 60, CP: 07600 PALMA DE MALLORCA, enclosing a copy of a document accrediting their identity (national identity document), or email RESERVAS@HOTELAYA.COM. You have the right to file a complaint with the regulatory authority: the Spanish Agency for Data Protection (www.agpd.es). Origin of personal data: the data subject.
INFORMATION SECTION ON ARTICLES 13 AND 14 OF THE GDPR ON THE PROCESSING OF THE PERSONAL DATA OF VIDEO SURVEILLANCE
MANAGER: HOTEL AYA S.A., Fiscal ID code: A07020118, Address: CARRETERA ARENAL Nº 60, CP: 07600 PALMA DE MALLORCA, Telephone: 971260450, Email address: reservas@hotelaya.com. Data Protection Officer: CONTACT: http:wwwprotecmir.com / Email: protecmirlegal@protecmir.com
PURPOSE: At HOTEL AYA S.A. we process the information obtained via video surveillance cameras for the purpose of ensuring the safety of persons and property, and the security of the facilities or establishment. It is also for the purpose of monitoring access to the establishment and facilities of the Company or Organisation. The personal information provided will be retained for a period of no more than 30 days following its recording. In any event, your personal information will be retained while it remains useful for the purpose indicated, and in any event for the legally established periods and for the time needed to address any possible liabilities resulting from said processing.
LEGAL BASIS: The processing of your personal data is based on the need to meet legitimate interests pursued by the data controller or by a third party in accordance with the provisions of the GDPR EU 679/2016 (Art. 6.1. F) and Organic Law 3/2018 of 5 December (Data Protection and Guarantee of Digital Rights: LOPDPGDD). Articles 22 and 89 of Organic Law 3/2018, of 5 December, on Personal Data Protection and Guarantee of Digital Rights, shall apply. Article 20.3 of the Employment Rights Act shall also apply.
RECIPIENTS: No personal data will be shared with any third party not connected to the company, unless it is a legal requirement to do so. However, you are informed that, as data processors, third-party providers may have access to your personal data as part of the provision of a service for the data controller company. You are informed that images may be processed by the Data Processor in accordance with article 28 of the GDPR. In addition to the above, the company may share or communicate personal data in order to meet its obligations with public administrations when required to do so by law. There is no arrangement in effect to transfer your data to third-party countries.
RIGHTS: Interested parties have the right to obtain access to their personal information, as well as to request that any inaccurate data be rectified or, where appropriate, to request the removal of said data when, among other reasons, the information is no longer needed for the purposes for which it was obtained. In certain circumstances, interested parties may request that the processing of their data be limited, in which case we will only retain it for the purpose of filing or defending complaints. Additionally, and for purposes related to their particular situation, interested parties may oppose the processing of their data, in which case their personal information will no longer be processed for those purposes to which they have stated their opposition. When technically possible, the interested party may request the portability of their data to another data controller. To exercise these rights, in accordance with current legislation, the parties concerned may write to HOTEL AYA S.A. at CARRETERA ARENAL Nº 60, CP: 07600 PALMA DE MALLORCA, enclosing a copy of a document accrediting their identity (national identity document), or email RESERVAS@HOTELAYA.COM. You have the right to file a complaint with the regulatory authority: the Spanish Agency for Data Protection (www.agpd.es). Origin of personal data: the data subject.
